Frequently Asked Questions

You are on the official Guadalajara Plaza Expo website, where you can make your reservation securely and be guaranteed the best available rate.

Yes, all information provided on our website is stored on our server through a secure, encrypted connection. This means it cannot be accessed via the internet, and no one can intercept the information being transmitted.

The information you provide will only be used to guarantee and register your reservation, or to contact you in case of an unforeseen event. If you choose to receive our newsletter, we will use your data to periodically send you promotions and/or articles of interest by email. You may request to stop receiving this newsletter at any time.

Yes, the total amount for reservations made through the website will be charged prior to arrival in accordance with the terms of the promotion. If there is any deposit charge, it will be reflected on the credit card provided. All reservations must be guaranteed with a valid credit card.

No, Hotel Guadalajara Plaza Expo must issue the invoice to the intermediary. We suggest requesting your invoice directly from the place where you made your reservation.

When your reservation is confirmed by email, the charge is not automatic. We ask our guests for up to 72 hours to process the charge on the registered card, and if it is declined, we will request a new one to guarantee the reservation.

Visa, MasterCard, and American Express.

If you don’t have a credit card, you can call our call center to hold a room for a limited time. This period allows you to guarantee your reservation by making a deposit or an interbank transfer.

A maximum of nine rooms can be booked under the same name. For more than that, a group quote must be requested by emailing grupos@hotelesgdlplaza.com.mx.