Terms And Conditions

CHECK‑IN AND CHECK‑OUT TIMES

• Check‑in: 3:00 PM
• Check‑out: 12:00 PM

MINORS’ IDENTIFICATION / FAMILY POLICY
All accompanying minors must present valid identification:

• Mexican citizens: CURP or birth certificate.

• International travelers: passport.

For minors traveling alone, with a legal guardian, or with relatives other than their parents, the following must be presented at Reception:

• Original notarized permission signed by both parents, specifying:

  • Dates of stay

  • Hotel name

  • Parents’ full names and ID numbers

  • Minor’s full name and ID number

  • Authorized adult’s full name and ID number

Without proper identification, check‑in cannot be completed.

RATES AND STAY CONDITIONS

• Rates are subject to change and apply only to the European Plan, including 19% tax.
• An extra‑person charge will apply as specified.
• Children’s Policy:

  • Children under 12 staying in the same room with adults stay free of charge.

• Pets: Allowed.

LATE CHECK‑OUT

• 50% charge if check‑out occurs before 6:00 PM.

• 100% charge if after 6:00 PM.

ADDITIONAL SERVICES

• Parking:
  • MXN $50.00 per night, subject to availability.

SECURITY DEPOSIT POLICY

• To guarantee your reservation, a pre‑authorization hold will be placed on the registered credit or debit card one day prior to arrival; this hold is released at check‑in.
• This policy does not apply during trade shows or congresses; in such cases, a full, non‑refundable charge will be applied at check‑in.

GROUP RESERVATION POLICY

• Reservations for five rooms or more are considered group bookings.
• A non‑refundable deposit equal to 25% of the total group stay will be required.
• The hotel will contact the guest to arrange special deposit and cancellation terms.
• If the deposit is not received under the agreed group conditions, the reservation will be automatically canceled.
• For more information, please review your reservation confirmation or contact us.

CREDIT CARD AND VERIFICATION

• The cardholder whose card was used for payment must be present at check‑in and present that card, along with official photo ID (passport or INE).

CANCELLATION POLICY